All stock items come with a 10 day money-back guarantee. We honor the return of UNUSED flags within 10 days of receipt for a full refund less the shipping charges. All special orders and custom items are non-refundable and non-returnable. Please allow 7 to 10 business days for your return to be processed. To help us process your return in a timely fashion, please include the packing slip or copy of invoice. If you do not have either please put a note inside with order number, name, address and telephone number. Thank you.
We reserve the right to charge a 10% re-stocking fee on any orders that are returned. A 10% fee will be charged on items returned without the original packaging.
Flag Cases: Return unused item(s) within 10 days of receipt for full refund LESS shipping/handling fees and $10 restock fee. If you have affixed the face plate and /or a medallion onto the case or the pedestal you CAN NOT RETURN the merchandise.
Flag Bunting: Flag bunting is NON RETURNABLE, & NON REFUNDABLE.
FLAGPOLES: Poles shipped via Freight must be inspected by the receiver before you sign the delivery acceptance form. Eagle Flag & Supply is not liable for damaged or missing items when shipped via freight if you sign for it accepting responsibility of delivery. However, if you notice something is missing or damaged upon receiving, before a signature is given you should refuse delivery and contact us immediately.
Defects: Defective items must be reported within 10 days of receipt. Eagle Flag & Supply will exchange the defective item(s) if reported within 10 days. Some items may have a natural flaw which is not considered a defect. Eagle Flag& Supply will not be liable for defective items NOT reported within the 10 day policy.
Custom Orders: Custom orders, such as flags and lapel pins, are non-refundable/non-returnable.
Special Orders: Special orders are non-refundable/non-returnable. This includes custom items, embroidered, headers, fly end corners, engraving plates, flags that you paid extra to add a pole hem and/or fringe to, and any international or state flags over 5ft x 8ft. Larger flags are not a stock item, they are made to order. Eagle Flag & Supply will not be liable or held responsible for misspelled orders placed online by the customer. Please proofread and look over your order before sending it through.
Stick Flags: Military, Historical, State & International Stick flags are non-returnable/non-refundable. Stick Flags are not suitable for young children. We try our best to have all the stick flag staffs and tops look alike, however some substitutions may be made. We reserve the right to make these substitutions.
Shipping/Handling Fees: Non-refundable.
Return Shipping Address:
Please ship all products to our warehouse.
Eagle Flag & Supply
817 Bramblewood Dr.
Douglassville, PA 19518